If you're having trouble with your Internet connection or have questions about your account, we're here to help. Our support staff is available to make sure our customers receive quality help and professional attention. We can also answer questions you may have if you're thinking about establishing an account. Phone: 616-608-0638 - Main Line 888-248-7239 - Toll Free Call Fax: 616-608-0201 Email: For Information: info@netpenny.net For Technical Support: support@netpenny.net For Billing: billing@netpenny.net Hours: Monday - Friday - 9:00am - 8:00pm EDT Saturday, Sunday, Holidays - Closed NetPenny.net PO Box 8797 Grand Rapids, MI 49518-8797