What is NetPenny Internet Service?
NetPenny Internet Service offers fast, reliable dial-up access and email services at a discount price. For as little as $1.99 a month, you can begin surfing the Internet, chatting live with friends, sending email and pictures to family and much more. NetPenny also offers additional features such as NetFire Internet Accelerator, NetFire Adult Content Filter and Additional E-Mail Accounts so that you can customize your NetPenny service to your needs.

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Where is NetPenny Service available?
NetPenny is currently available in over 30,000 cities nationwide! To Check if we are available where are, click here. If you can't find a local number, please check back soon as we do add new access numbers often.

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What additional features does NetPenny Internet Service offer?
NetPenny offers a host of additional features that allow you to customize your Internet experience and not break the bank.

• NetFire Internet Accelerator - Surf up to 5x faster!
• NetFire Adult Content Filter - Keep unwanted content out.
• Additional E-Mail Accounts
• Paper Billing Option

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What gets accelerated with NetFire Internet Accelerator
The following things are accelerated with NetFire: Web pages, graphics and text. The following things are not accelerated: streaming media, secure pages, file downloads.

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How does NetFire work?
The NetFire Internet Accelerator technology compresses text and graphics that make up web pages and stores them in an area on your computer. When you revisit a web page, not all of the elements that make up the page need to be downloaded over the Internet, so page loading and web surfing is much faster.

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How can I add extra features?
When signing up for NetPenny, you will have the option of adding extra features during the signup process. Or, sign up for any of our packages and add features later by calling our friendly Customer Care Department toll-free at (888) 248-7239.

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Do I need a disk to setup NetPenny?
No, the NetPenny setup software is small enough so that registration and our software download can be finished in just a few minutes. Sign up online or over the phone today. One of our friendly Customer Care Representatives will be happy to assist you. Please call (888) 248-7239.

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Will NetPenny Internet Service work on my computer?
NetPenny works on nearly all computer systems. The following system types are supported:

• Windows 95, 98, ME, 2000 and XP
• Mac OS5+

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Can I choose my own e-mail address?
Yes, you can pick your own username at the time of registration as long as it is not already in use by someone else. Your username becomes your email address, ie. username@netpenny.net. Sign up will automatically suggest a username based on your first and last name, but you are welcome to change it to whatever you would like.

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Where can I access my e-mail?
Our e-mail system is accessible anywhere you can get on the Internet at webmail.netpenny.net. NetPenny also supports the ability to download your email using Microsoft Outlook, Outlook Express, or any other POP3 compatible e-mail software.

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How much does technical support cost?
NetPenny provides completely free technical support. Feel free to call us toll-free at (888) 248-7239. We are available to help you with your technical and signup questions weekdays from 8am-9pm or anytime at support@netpenny.net.

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How can I pay for NetPenny Internet Service?
NetPenny accepts payment with any major credit card type or E-check, cash or check. NetPenny also provides a paper billing option if you would like to receive an invoice in the mail. Contact our Billing Department at (888) 248-7239 for more information.

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